HOW DO WE PROCESS YOUR PERSONAL DATA?
The personal data that you have shared is processed by the AG Culturele Instellingen Antwerpen Erfgoed (Grote Markt 1, 2000 Antwerp, Belgium, booking@antwerpen.be).
Your data will be used exclusively for:
- the purchase of tickets;
- the booking of guided tours;
- subscribing to newsletters.
The processing of personal data in connection with ticket sales and guided tours is necessary for the performance of a contract to which you are a party. We collect this information to send you your ticket via email and to contact you by phone when necessary (for example, in the event of changes, cancellations, or other urgent circumstances).
When you place an order, we ask you to fill in the “Country” and “Zip Code” fields. This data is used solely for the purpose of annual reporting of visitor numbers to the Department of Culture, Youth & Media of the Flemish Government. Your personal data is not processed in connection with this reporting.
You have given your consent to subscribe to newsletters. You may withdraw this consent at any time by sending an email to booking@antwerpen.be.
Disclosure to other parties
AG Cultural Institutions Antwerp Heritage discloses your personal data to the following party or parties:
- To facilitate the sale of admission tickets and the booking of workshops and guided tours: Giant Monkey
- To subscribe you to our newsletters: Mailchimp
Retention period
Your personal data will be processed and stored for as long as necessary for the purpose for which it was collected. Your data will be retained by AG Culturele Instellingen Antwerpen Erfgoed for 2 years.
Personal data collected for accounting purposes will be retained for 10 years.
At the end of the retention period, your personal data will be deleted by AG Culturele Instellingen Antwerpen Erfgoed.
Your rights
Pursuant to REGULATION (EU) 2016/679 of April 27, 2016—the so-called General Data Protection Regulation—you have the right to access, correct, and delete your data. To exercise these rights, please contact our Data Protection Officer at informatieveiligheid@antwerpen.be.
If you believe your data is being processed incorrectly, you also have the right to file a complaint with the supervisory authorities.
You may do so by contacting the Flemish Supervisory Commission (Vlaamse Toezichtcommissie) or the Data Protection Authority (Gegevensbeschermingsautoriteit).
Koning Albert II-laan 15
1210 Brussels
Belgium
Tel. +32 2 553 20 85
Gegevensbeschermingsautoriteit
Drukpersstraat 35
1000 Brussels
Belgium
Tel. +32 2 274 48 00
If you have any questions about the processing of your personal data as described in this statement, you can always contact our Data Protection Officer at informatieveiligheid@antwerpen.be.